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COVID-19 Updates

Saint-Gobain Covid-19 updates

To review Saint-Gobain business updates in relation to Covid-19 please click here to visit their news page. This page is kept up to date with the latest information from Saint-Gobain in the UK and Ireland.

16th July 2020

We are pleased to say that our operations and customer services are fully open and ready to take your order.  Our factories we are back to manufacturing and supplying the products you love.

We continue to operate within government guidelines to ensure our operational sites and supply chain remain COVID-secure. Those that can work from home are doing so, our buildings are still closed to visitors and face-to-face training courses are temporarily suspended, to see some of the other measures we’ve put in place please take a look at our short video

Training

We are working on a number of initiatives to bring you virtual training sessions very soon. Watch this space for news of upcoming training courses that you can sign up to and participate in remotely.  We’ve also just launched on Facebook ‘Tea Break Talks’.  Join our technical academy staff every other week for top tips and advice on key industry topics. You can join live and post questions, or watch it at a later date in the video section of our Facebook page.   For more information on upcoming ‘Tea Break Talks’ follow us on Facebook

Sales teams

Our sales team are working from home with access to a range of digital meeting tools.  Customer and site visits are possible where necessary, although we are encouraging virtual interaction where possible.  Your local sales managers are available to support you, so please contact your usual Weber colleague, alternatively please use the contact list below for assistance. 

Technical support

The Technical, Specification and Application teams are available to give advice, practical guidance or to help write and issue specifications. Site visits are possible but they are to be restricted and are encouraged to be conducted virtually where possible.  Email technical@netweber.co.uk or call 01525 722 100.

To place an order

To place an order please email customerservice@netweber.co.uk or call 01525 722 100.

18th May 2020

Covid-19: Weber business update & contact information

I am pleased to say that we continue to expand our operations and re-open more areas of the business. Please see below for the latest updates and contact information.

Sales teams

In line with the government advice, we have a reduced sales team available who are currently working from home. Site visits are to be restricted and are encouraged to be conducted virtually where possible. To assist you with any enquiries, the following people should be contacted in the first instance;

Customer Services 

Our phone lines are now open. To place an order, check product availability and minimum order quantity information please email  customerservice@netweber.co.uk or call 01525 722 100.

Technical services

If you need technical or application support we have small team on hand to help via email. From Wednesday 20th May you will also be able to reach us on the phone. Site visits are to be restricted and are encouraged to be conducted virtually where possible.  Email technical@netweber.co.uk or call after Wednesday on 01525 722 100.

Manufacturing and delivery

We continue to operate fully in accordance with government guidelines actively replenishing stocks of our core range and manufacturing made to order products. We are offering a range of delivery options including a new geographical milk run to each part of the country once per week, to keep interactions through the supply chain to a minimum, whilst allowing us to process smaller orders.

Given the current circumstances, all our teams are operating on a smaller scale, so you may experience a short delay when you contact us. As the demand in the market continues to grow, and where it is safe for us to do so, we will gradually open up more functions as we return to a full service.

Thank you once again for your support and understanding during this time.

We wish you the very best of health.

Take care and be safe,

Pádraig Barry (Managing Director, Weber)

30th April 2020

COVID-19: Business update

I am pleased to say we are in a position to supply a more comprehensive range of core products from stock whilst we plan a gradual return to manufacturing. 

The health and safety of our colleagues and their families has been key throughout and will continue to be our priority. Therefore, since we temporally closed manufacturing on 27th March we have been working hard to introduce safety, hygiene and social distancing measures to our operating procedures in manufacturing and in the workplace.

We are now finalising preparations and will be manufacturing again shortly albeit on a smaller scale. We will be taking a phased approach to manufacturing and delivery, focusing initially on a core range of products. Safety and hygiene measures will continually be reviewed over the weeks whilst we scale up production and improve efficiencies.

Please note that the lead times for some products may be affected and there are minimum order requirements in place. To enquire about availability and to place an order please email customerservice@netweber.co.uk.

Don’t forget that if you need any technical or specification support during this time we have a small scale team on hand to help via email. Please contact us on technical@netweber.co.uk and someone will get back to you as soon as possible.

Thanks you once again for your support and understanding during this time.

We wish you the very best of health and look forward to working together again.

Take care and stay safe,

Pádraig Barry (Managing Director, Weber)

20th April 2020

Thank you for your continued support and understanding during this time.

The health of our employees and customers remains our number one priority and we are constantly reviewing ways we can safely deliver a service to you.

Therefore, for the short term the majority of our operations will remained closed. However, we are pleased to say we are in a position to offer a reduced range of core products for essential work that we have available in stock.

Over the last few weeks I am glad to report that we have been able to support critical new build, refurbishment and infrastructure projects with the supply of Weber material and will continue to do so wherever needed.

To make an enquiry on stock availability and to place an order please email us on customerservice@netweber.co.uk

In addition, if you need any technical or specification support during this time we have a small scale team on hand to help via email. Please contact us on technical@netweber.co.uk and someone will get back to you as soon as possible.

We have not taken any decision lightly and our main driver has always been to ensure the health, safety and wellbeing of our colleagues, their families, our customers and suppliers we work with every day. We have worked hard on implementing new measures and changes to the way we operate to ensure we can adhere strictly to government guidelines on social distancing.

We are reviewing the situation on a daily basis so we are in the best position to respond quickly to customer requirements when the need arises.

Thank you again for your commitment, support and dedication. I very much hope that we will all be able to return to business as normal in the not too distant future.

Take care and stay safe,

Pádraig Barry (Managing Director, Weber)

27th March 2020

We would like to thank our fantastic colleagues for their commitment and efforts during what has been a very difficult week. We would also like to thank our customers and suppliers, some of whom we know would have faced some disruption during this period. We fully acknowledge things have been very difficult for many.

As we manage our business through these rapidly changing times, we are trying to balance many things. Firstly, our priority to protect employees and their health, wellbeing and safety as well as other important needs including protecting colleagues’ livelihoods, supporting customers, many of whom are self-employed and rely on us, and of course the critical need to support the nationwide response to the Covid-19 crisis.

It is increasingly clear to us that we now need to make significant changes.  I am announcing that we will shut down our manufacturing, distribution and logistics operations today27th March, for period of 3 weeks with a provisional date of Monday 20th April to restart operations; this date will obviously be kept under review. It is our intention is to stop all customer deliveries, other than a few essential deliveries, from Friday morning.

None of the decisions we have had to make over the last few weeks have been easy. However, I hope you know that our primary concern and thoughts are with the health, safety and wellbeing of all our colleagues across Weber, their families, our customers and suppliers we work with every day.

The country is facing the biggest battle that this generation will probably see against an invisible enemy; it will impact our way of life, not just today but into the future. Please do everything you can to take care of yourselves, your family and friends, and the more vulnerable in our communities over the coming weeks.

Thank you again for your commitment, support and dedication to our business and I very much hope that we will be able to open our business up fully again in the not too distant future.

24th March 2020

We want to play our part in helping the country overcome this crisis and are committed to positive actions to support colleagues and customers in this collective effort.

Following the Prime Minister’s announcement on Monday evening [23rd March] we took the decision to close our manufacturing facilities while we sought urgent clarification from the UK Government about how we could operate our business within the Government guidelines.

I can confirm that we will be re-opening all our UK manufacturing plants with effect from tomorrow, Wednesday 25th March, whilst taking measure to protect our people, our customers and suppliers.

We are introducing further social distancing and hygiene measures widely across our plants, and there will be some restriction in operations in order to limit the risk to all our colleagues’ health and wellbeing.

Through an extraordinary time, our colleagues have risen to the challenge and we are truly grateful for all their efforts and dedication. We will continue to keep you updated.

Proof of Delivery

At Weber, we're committed to serving you responsibly during these unprecedented times, whilst observing social distancing guidelines to ensure the welfare of all our customers and colleagues.

As you know, our drivers must collect a proof of delivery. In order to practice this safely, we are asking that during this time our delivery drivers can ask for the full name of the person accepting the goods and will then continue to self-sign on behalf of the customer.

Should you need to check proof of delivery at a later date, all of our deliveries are made on tracked vehicles and are updated via our transport portal as per normal.

Please contact our Customer Service Team for any queries.

Thank you for choosing Weber and we wish you all good health during these unprecedented times.

Click Compare to help you choose the right product for your project, if you need further assistance please email technical@netweber.co.uk

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