Customer Collections

Customer Collections

We are able to offer a collection service through our distribution partners. If you would like to place an order for collection, please contact your local distributor and let them know you that you would like to collect directly from one of our facilities. If you would like to take advantage of this service please find your local stockist here

Please be advised that all collections must be pre-booked in advance with our Customer Service Team.

tel: 01525 722100 Option 1  email: customerservice@netweber.co.uk

Before you set off...

Please arrive on site within the booked time slot and have your collection reference ready - there may be up to 30 mins wait.

Due to restrictions near to site, please ensure to not approach within 1 mile of the premises before 8am.

Health & Safety

Please wear the mandatory PPE (below) at all times when outside of your vehicle.

When entering the site the appropriate safety gear must be worn, if you fail to do so, the site retains the option to refuse service.

On your arrival

Please choose which site you are collecting from...

Dickens HouseEnterprise WayMaulden Road, Flitwick, Bedfordshire, MK45 5BY

tel: 01525 722100 Option 1

email: customerservice@netweber.co.uk

Collection Times

Monday to Friday 08:00 to 12:00 & 13:00 to 16:30

Please follow the Goods-In signs to the weighbridge gate ( 1 ). You will pass a no entry sign but, this is only for the staff car park.

Please park in the area ( P ), as indicated, before the weighbridge gate.

Wearing PPE indicated above, report to the Gatehouse (building on the left before the weighbridge gate).

Should this be unattended, please notify us by using the telephone on the wall.

Once you are signed in, you will be provided instructions on movement to the loading area.

Halesfield 25, Halesfield, Telford, Shropshire, TF7 4LP

tel: 01525 722100 Option 1

email: customerservice@netweber.co.uk

Collection Times

Monday to Friday 08:00 to 12:00 & 13:00 to 16:30

Please enter site and keep to the left ( 1 ). Please park at the sign as indicated before the barrier ( P ).

Wearing PPE indicated above, report to site using the intercom and press option 1.

Once you are signed in, you will be provided instructions on movement to the loading area.

The Old Paper MillBallyclare, Co AntrimBT39 9EB

tel: 01525 722100 Option 1

email: customerservice@netweber.co.uk

Collection Times

Monday to Friday 08:00 to 12:00 & 13:00 to 16:30

( 1 ) Site entrance, ( 2 ) Site exit

Please park in P1 if available, if not use P2.

Wearing PPE indicated above, report to Reception.

Should this be unattended, wait in your vehicle and we will come and sign you in.

Once you are signed in, you will be provided instructions on movement to the loading area.

Getting the goods onboard

We will ask you to prepare your vehicle for loading once safely parked and the keys have been removed from the ignition.

Our Weber Warehouse forklift truck driver will load your goods, at which stage you can wait in your cab/vehicle or a safe location as advised by our team.

Once the goods have been loaded you can prepare your vehicle for departure.

COVID-19 Guidelines

To avoid further spreading of COVID-19 we ask you to adhere to the following rules while on one of our sites

Social distancing

Avoid close contact with others to prevent the spread of COVID-19

Anyone who meets any of the following criteria should not come on site for a collection

  • Has a high temperature or a new persistent cough – following the guide on self-isolation
  • Is a vulnerable person (by virtue of their age, underlying health condition, clinical condition or are pregnant)
  • Is living with someone in self-isolation or a vulnerable person

General instructions for being on site

  • Always stay at least 2m away from other people If the 2 metre (6ft) social distance rule is to be breached, face masks must be raised across mouth and nose
  • Wash your hands with soap & warm water for at least 20 seconds regularly
  • No one except Weber staff is allowed to enter the warehouse or office buildings
  • All rubbish should be put straight in the bin and not left for someone else to clear up

Toilet facilities

  • The number of people using the toilet facilities at any one time will be limited
  • Wash hands before and after using the facilities

Paperwork

  • As an interim measure, there is no requirement to sign paperwork 

Click Compare to help you choose the right product for your project, if you need further assistance please email technical@netweber.co.uk

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