2023 Customer Satisfaction Survey Results

Firstly we would like to thank you for your feedback at the end of last year in our Customer Satisfaction Survey. We appreciate you taking the time to share your thoughts and feelings with us. We are delighted & proud to share with you that our Satisfaction score remains in the top quartile. Our Net Promoter Score remains very high and of "World Class" standard, which is a reflection of the appreciation felt for the hard work and dedication of our teams.

In these challenging times, it is more important than ever that we listen to you and we continually improve the services and products we offer, to support you and your business. In turn, helping you provide great solutions to your customers.

You have once again provided us with incredibly useful feedback and insights which will help us to prioritise and implement further improvements. Here are some of the key takeaways from this year's survey:


Customer Satisfaction

Customer Loyalty 

How likely are you to recommend Saint-Gobain Weber?

We shared the results of our 2023 survey with our colleagues in December, and our team are fully focused on all the key areas you have highlighted that could be further improved. We will be in touch during the coming weeks to gather further feedback and in the coming months, we will share our comprehensive improvement plans.

Thanks again for your time and your continued loyalty.

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